Cabana Server
Cabana Servers are responsible for waiting on private cabana customers, while providing excellent customer service and courteous, friendly guest interactions. The ideal candidate for this role will possess a customer service focused attitude and a commitment to ensuring the highest standard of service to provide a positive guest experience.
Roles & Responsibilities:
• Greet guests in a friendly and professional manner and escort them to their cabana
• Protect establishment and patrons by strictly adhering to company policy as well as all state/local Health Department regulations sanitation, safety, and alcohol beverage control policies
• Maintain professional appearance and adhere to uniform standards
• Be pleasant and conversant with guests and provide general park knowledge, as needed
• Present menus to guests and promote specials and/or specialty house drinks
• Check guest identification to ensure that they meet the minimum age requirement for consumption of alcoholic beverages
• Accurately take food and drink orders for cabana guests and/or explain how to mobile order
• Serve cabana guests in a timely, friendly, and courteous manner
• Periodically check on guests to ensure all needs and expectations are being met
• Continuously monitor guests for potential intoxication and determine when alcohol service should cease
• Assist bartenders with drink preparation, when needed
• Adhere to all bar related safety training protocols
• Utilize Point of Sale (POS) and registers to accurately run tabs, prepare checks, and successfully record all financial transactions
• Sanitize and clean cabana areas, tables, and surrounding bar areas to ensure cabanas remain presentable to guests
• Execute nightly closing procedures, including the cleaning of cabanas, tables, chairs, refrigerators and surrounding areas
• Promptly escalate any maintenance issues, safety hazards, or emergencies to the proper authorities
• Cabana Servers will be cross-trained as Bartenders to assist as needed
• All other duties assigned by leadership
Education and Experience:
• There are no minimum educational requirements for this position
• Previous server experience a plus but not required
• Previous experience with alcoholic beverage serving and associated regulations would be helpful
• Must be Bartender/Server Certified (TIPS, RAMP, I-PACT, or similar) or become so within 30 days of hire, when required by state and local guidelines.
• Must become Food Handler Safety Certified (ServSafe or similar) or become so within 30 days of hire, when required by state and local guidelines.
Language: Ability to read, write, and speak fluent English; Spanish or other bilingual language skills are a plus.
Requirements:
• Must be at least 18 years of age to comply with Wisconsin Child Labor Laws
• Ability to work flexible schedule, including evenings, weekends, and holidays, open to close
• Must have reliable transportation to and from your scheduled shift
• Ability to comply with all uniform policies
• Ability to refrain from on-the-job consumption of alcohol
• Must possess safety-oriented mindset and understand the importance of complying with all state, and local beverage preparation and serving regulations
• Must possess exceptional customer service skills, with an ability to resolve questions, problems, issues, and concerns in a positive and professional manner
• Ability to positively engage with guests to promote sales and customer satisfaction
• Previous experience with Point of Sale (POS) technology and PCI compliance a plus
• Ability to follow direction, multi-task, and work as part of a team as well as independently
Physical Requirements:
• Ability to stand, walk, and remain on feet for majority of the workday
• Ability to frequently stoop, twist, kneel, bend, squat, or reach above shoulders
• Ability to remain sedentary for periods of time, while using a computer or POS
• Ability to withstand heat and humidity from food preparation equipment
• Ability to carry, push, pull, lift, and hold objects weighing 40 pounds or more
• Ability to consistently use hands to grasp, control, move objects/tools
• Ability to use step stools, as needed
Working Conditions:
• This role will be predominantly based within the outdoor cabana areas, with some exposure to both indoor and outdoor environments
• Frequent exposure to the variable outside temperatures, including high heat, cold, direct sun, humidity, dust, rain, pollen and other weather conditions
• Subject to constant repetitive motion, high noise levels, flashing lights, and heavily populated environments
• Subject to frequent handling of cleaning chemicals and detergents
• Subject to frequent interruptions and requests that may require reprioritization of activities